Frequently Asked Questions
Is The Device Authentic?
Yes. The Device is 100% authentic. We source all products directly from manufacturers and from reputable suppliers within the United States.
How fast can I get the Device shipped?
Orders for the Device and all other items on your order are shipped with 24-48 hours from placing your order. Please note that we do not process orders during weekends and major holidays.
I am having issues with the Device what can I do? (Troubleshooting)
If you are having issues with the Device perform basic troubleshooting tips such as ensuring that it turns on on and it is capable of charging. If it does not charge we recommend trying a different charging cable and power source. For other concerns or issues please contact our support team via email at [email protected] or contacting the manufacturer directly.
I just bought the Device can I return It?
Unfortunately, we have a no returns no exchanges policy. However, if you are having problems with the Device please feel free to contuct us via email and we will gladly assist you in having the Device returned and replaced. Please note that we have different return policy for different product types. Please refer to our warranty and returns policy before contacting us.